Domestic orders typically take 48-72 hours to ship and only ship Monday - Friday, excluding holidays. Please be aware it may take additional time to process orders paid by e-check. PLEASE NOTE: "2nd Day Air" and "Next Day Air" do not mean you will receive your order within 1 or 2 days of placing your order. The "two days" refer to the amount of days in transit, once your package ships, which is typically within 48-72 hours of when you placed the order. If you have specific questions regarding when your package will arrive, please contact us via our email at [email protected] When your order ships you will receive an email with tracking information. You can also log onto the site via the 'my account' link and see your order history complete with order status and tracking information.
Within the USA and orders shipping to APO/FPO addresses, shipping is a flat rate $9.99 per order. These orders are shipped via the least expensive method.
2nd Day Air and Next Day Air shipping are available for the USA as well for HI, AK, PR and VI. Rates are calculated real-time from the carriers based on the weight and destination of the order. PLEASE NOTE: "2nd Day Air" does not mean you will receive your order within 2 days of placing your order. The "two days" refer to the amount of days in transit, once your package ships, which is typically within 48-72 hours of when you placed the order. If you have specific questions regarding when your package will arrive, please contact us at [email protected]
All International orders can be shipped either USPS Priority International Mail, Express International Mail, DHL, UPS or FedEx. The cost is based on the dollar amount of your order, not including tax and shipping. The customer is also responsible for all duties/taxes levied.
Firstly, any customers using a credit card NOT based in the U.S., MUST CHOOSE PAYPAL as their payment method upon checkout. This DOES NOT require you to have a PayPal account, it's just that your credit card must be processed through PayPal. Please choose "PayPal" as your method of payment and then follow the instructions on using your credit card to pay for your order.
We currently ship to Canada, Western Europe, Australia, New Zealand, the Philippines, Argentina, and Brazil. All international orders can ship via USPS, DHL, UPS, FedEx, Priority International Mail service and Express International Mail service. It can take anywhere from 2 to 8 weeks to reach their destination, though we anticipate much shorter shipping times. International orders are shipped daily (Monday - Friday excluding holidays) and you will receive an email with your tracking number once it leaves our warehouse.
When ordering from the website from outside of the United States and its territories, you are considered the “Importer Of Record” and must comply with all laws and regulations of the country in which you are receiving these goods. You may be subject to import duties and taxes, which are levied once the package reaches the destination country and cannot be predicted prior to shipment. All charges must be borne by the recipient and cannot be reimbursed. Customs policies vary by country, so please check with your local customs office for further information prior to ordering if you have concerns.
The Company cannot and will not mark packages as anything other than “merchandise” on the applicable customs forms, nor will the Company reduce the declared value of the package to lessen taxes and duties levied against the recipient. Sorry, but no exceptions will be made to this policy.
If an order is refused for any reason, you will receive a credit via email in the form of a website store credit for 50% of the price originally paid for the refused merchandise. Shipping costs will not be refunded.
If an order is cancelled in transit, you will receive a credit via email in the form of a website store credit for 100% of the price originally paid for the merchandise LESS any fees incurred by the Company or the website. Shipping costs will not be refunded.
If you request a reshipment of a refused or returned order, you will be required to pay any shipping costs associated with reshipping the order.